Your role

As After Sales Support at Zielinski & Rozen, your primary mission is to seamlessly manage customer orders and ensure clear, professional communication with our valued clients across Europe. You will serve as a crucial liaison between customers and internal teams, helping to enhance customer satisfaction and ensure the efficiency of our after-sales services. Your sharp attention to detail, multilingual communication skills, and passion for customer care will be instrumental in supporting our rapid growth across Europe.

What you'll be doing

• Order Management: Accurately coordinate and process customer orders, ensuring they are completed in a timely manner.

• Client Communication: Act as the main point of contact for customers, addressing after-sales inquiries, resolving concerns, and providing updates on their orders.

• Cross-Department Collaboration: Work closely with internal teams, including logistics, warehouse, finance, and IT, to ensure smooth workflow and customer satisfaction.

• Shipment Tracking: Monitor order shipments, proactively addressing any issues that arise during delivery.

• Multilingual Support: Communicate effectively with customers across Europe in multiple languages, maintaining clear and professional correspondence.

• Customer Feedback: Handle feedback and complaints thoughtfully, ensuring a positive resolution and continuously improving customer satisfaction.

• Sales Team Support: Assist the sales team with tasks such as preparing order forms, sales reports, meeting materials, and coordinating stock management with the operations team.

• Data Management: Maintain up-to-date and accurate customer records, tracking orders and service history.

This is you

• Clear Communication: Exceptional verbal and written communication skills in English and at least one other European language.

• Multitasking Mastery: Ability to stay organized and manage multiple responsibilities in a fast-paced environment.

• Customer-Centric Problem-Solving: Approach challenges with a customer-first attitude and a knack for resolving issues quickly.

• Cultural Awareness: Capable of managing stress and understanding intercultural differences to provide a tailored experience to each client.

Your experience and qualifications

• Proven experience in customer service, after-sales, or sales support, ideally in a scale-up or retail environment.

• Strong organizational skills with an eye for detail and accuracy.
• Experience using order management software and CRM systems (Exact Online, Monday.com, WICS is a plus).

Why you should work at Zielinski & Rozen

• History and Innovation: Become part of a company with a rich history and a focus on innovation in the perfume industry.
• Diverse and Dynamic Team: Join a diverse and inclusive team, where different perspectives and backgrounds come together to promote innovation and excellence in artisanal fragrances.
• Unique Brand with Global Impact: Represent a unique brand with a global presence and a strong reputation for quality.
• Career Perspective: As we continue to grow, countless opportunities for professional development arise.
• Start-up Atmosphere: Although the brand has a rich history, we are just beginning in Europe. There is a certain magic in this start-up momentum.

Teamwork and working from the office

At Zielinski & Rozen, we highly value teamwork and personal interaction. Given the pivotal role you will play in fostering collaboration, this position requires working from the office. If you prefer working from home, our current culture may not align with your preferences.